Refund Policy
This Refund Policy outlines the terms under which refunds may be granted for services provided by ZAYMS HOLDINGS LTD.
By purchasing any service from this website, you agree to the terms described in this Refund Policy.
1. General Policy
All services provided by ZAYMS HOLDINGS LTD are digital business consulting services, including strategy reports, analysis documents, and online consultation sessions.
Due to the nature of digital and time-based services, refunds are subject to strict conditions.
2. Refund Eligibility
Eligible for Refund
- If the service has not yet started or work has not been initiated
- If a cancellation request is made before analysis or consultation begins
- If the service cannot be delivered due to technical or operational issues on our side
Not Eligible for Refund
- Once a consultation session has been completed
- Once a report, PDF, or action plan has been delivered
- Once business analysis or research work has started
- Failure to provide required information by the customer
3. Digital Service Nature
As all services are delivered digitally, once materials or consultation services have been provided, they are considered fully delivered and non-reversible.
4. Partial Refunds
In some cases, partial refunds may be considered if only limited work has been completed at the time of cancellation. This will be assessed on a case-by-case basis.
5. Refund Processing Time
Approved refunds will be processed within 5–10 business days and returned to the original payment method used at checkout.
6. Chargebacks
Customers are encouraged to contact us directly before initiating a chargeback. Unresolved disputes may affect future service eligibility.
7. Contact Information
If you have any questions regarding refunds, please contact us:
ZAYMS HOLDINGS LTD
31 Moorlands View
Bolton, Lancashire
United Kingdom
BL3 3TN
Email: consult@zaymsholdings.net
Phone: +44 7082 963417